by Chris Anderson
[youtube https://www.youtube.com/watch?v=k0LfKwf-Twc]
I was in NYC last week, along with Hotel Administration Dean Michael Johnson, to present my new research on how travel review web sites and hotel-industry elasticity are forming a tidal wave of change in 2013.
We were at the Westin New York at Times Square in Manhattan, as part of the Inside Cornell series, a monthly series featuring researchers and experts working at Cornell University’s centers in Ithaca, Manhattan and around the world.
